Still time to take part in our Digital Customer Service Strategy survey
Published: 6 September 2023
There’s still time to take part in a consultation on a proposed new strategy aimed at transforming the Council’s approach to serving its customers.
Hundreds of residents have already taken part - and the consultation runs until 15 September.
The new strategy is aimed at transforming the Council’s approach to serving its customers and the Council is keen to hear from as many people as possible.
The Digital Customer Service Strategy sets out 10 key goals designed to make it easier for customers to get information, advice and support from the Council when they need it, and in a way that works best for them.
The Council needs as many people as possible to give their views on the strategy in order to help shape its delivery.
The strategy is available to read and download on the Council website at https://exeter.gov.uk/media/pgiittjr/draft-digital-customer-service-strategy.pdf . A short summary has been created with the key actions points, also on the website at https://exeter.gov.uk/media/zzvfymte/digital-customer-service-strategy-executive-summary.pdf .
The consultation involves a short online survey and runs until 15 September. See the Council’s website to take part https://exeter.gov.uk/digitalcustomerservices/
To request the information in an alternative format or language email consultation@exeter.gov.uk.
A downloadable/printable copy of the DCS survey for anyone who needs it is also available on the website at https://exeter.gov.uk/media/fe4hpfoo/dcs.pdf
The Digital Customer Service Strategy outlines an approach centred on the needs of customers and is informed by the way digital technology has changed how people live, connect and work.
The vision is to boost digital inclusion - ensuring every customer can access and navigate digital services effectively, irrespective of their digital skills or personal circumstances.
This includes improving digital literacy and accessibility and offering different ways to interact with the Council - including traditional methods for those unable to use digital services.
Improving things for customers will help the Council to be more efficient and make the best use of resources.
The Council is working with Wellbeing Exeter and other partners in the community to ensure that as many people as possible are able to access and complete the survey.
The survey should take no longer than five minutes to complete - so please take part today by visiting the Council’s website at https://exeter.gov.uk/digitalcustomerservices/